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How Work-Relay helps

Work-Relay provides a unified, consistent solution that simplifies your environment and bridges people and systems.

  • Work-Relay provides a unified, consistent solution that simplifies your environment and bridges people and systems.

  • Unified resource management simplifies planning.

  • Unified communication and collaboration medium reduces miscommunication.

  • Unified framework provides consistency.

  • Unified database and content repository eliminate duplicate information.

  • Unified administration reduces duplicated administration, licensing, and training costs.

Case Study



The process involved in creating custom packaging solutions for each client from an array of options is very difficult to manage.


What makes these projects complex is that the client selects options as the project progresses rather than doing so up front. The exact nature of the process driving the project emerges over time, making forward planning difficult

This requires the ability to create a library of process fragments that can be linked together as required by the clients customized request while helping to avoid inconsistencies and assure that the project plan follow process standards.

In the absence of a robust process/project management system that supports mass customization projects, companies use templates that are copied and customized for each unique order. This is a time consuming, error-prone, inconsistent way to accomplish this goal.


  • Work-Relay allows each basic process type to be defined but allows for run-time variability using data entered into the system on each step of the process, and routing the process based on this data.
  • Implemented a Customer Product Request process across departments.
  • While entering data, plausibility checks are carried out so that errors and queries can be avoided from the beginning.
  • A real-time dashboard provides situational awareness of processes in progress.
  • Customers are automatically kept up to date on the status of their orders.
  • Reporting and analysis show hidden delay time and allow for trying out different solution alternatives.
  • g, error-prone, inconsistent way to accomplish this goal.


  • Measurable accountability to deliver on time.
  • Increased customer satisfaction and loyalty.
  • New process improvement focus across the entire organization.
  • Employees started to think in complete process chains and not in single tasks.
  • Complete visibility across the organization on request status.
  • System ensures requests are complete and accurate, eliminating time wasted working on incomplete requests.
  • Dramatically reduced cycle time.
  • Responses to customer product requests on technical product variation, which previously could take up to weeks, now are reviewed, calculated and answered within a few days.
  • Improved quality resulted from an improvement in accurate work as a result of higher transparency.


Great product with fantastic support!

We started using Work-Relay a year ago to manage some fairly complex business processes and workflows for creating new products. We typically have 100+ projects running at a time through several separate workflows. The support we have received from Work-Relay has been fantastic! They are quick to trouble-shoot all problems, even those that we created ourselves, and develop new functionality if needed.

Taryn Murray, , PwC South Africa Manager

Case Study



Streamline the handling of cancellations


Based on the cancellation reasons, one of several teams is assigned to the customer’s case, with the objective being to stop the cancellation if possible. While the case is being worked, a related process needs to be suspended until a resolution has been reached.


Work-Relay was used to create a completely automated process that is kicked off when a cancellation case is created.

  • Once the process is started, a related process is automatically suspended by the system, and based on the cancellation reasons, a team is assigned to the case.
  • Email notifications are sent to the assigned parties with details on the case.
  • Once the case is closed, if the team was able to prevent the cancellation, the suspended process is re-started and case is closed.
  • If the cancellation goes through, the suspended process remains suspended and case is closed.
  • A dashboard provides real-time views of each running cancellation process so management can see where each case is in the process.