Process automation using Salesforce.com: coverage comments by 451 Research
Work-Relay is pioneering the tooling needed for a more formal project management approach to process automation initiatives
Work-Relay: Process automation using Salesforce.com
It’s interesting to realize that despite all of the recent technological developments to enable business process automation, IT process automation, and workforce task and activity automation, few of the vendors in these markets actually build in project management capabilities to manage automation initiatives as projects.
Most such efforts, when pursued with formal IT discipline, deploy other software development project management tools.
Work-Relay isn’t the first to allow process developers and business analysts to collaborate on automation initiatives, but it is pioneering the tooling needed for a more formal project management approach to process automation initiatives, and to automate more unconventional and complex process-oriented projects such as for product installations and services delivery.
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