SERVICES

Work-Relay’s services provide you with everything you need to be successful, whenever you need it.

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WE ARE DEDICATED TO YOUR SUCCESS!

OUR SERVICES INCLUDE:

We Build It for You You Build It Yourself We Build It Together
We use the Work-Relay platform to quickly build solutions based on your specifications, and provide all the support you need moving forward. This is the fastest, least costly, lowest risk option to get solutions quickly built and deployed on Salesforce. We teach your resources how to use the platform and provide full support they need to be successful. This option is for organizations that have the resources available to learn to use the Work-Relay platform to build any number of solutions at minimal cost. We use the Work-Relay platform to seed solutions, teach you how to evolve them yourself, and have us provide guidance and support to ensure the most optimum result. This is the perfect option for companies that want a quick start but want to use their own resources to build any number of solutions later.
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Training

It typically takes 3 – 4 training sessions of up to 2 hours each to transfer enough knowledge to build complex Work-Relay applications. The only requirement is some basic knowledge of Salesforce. 

Proof of Concept Building

When there is a unique requirement, we will build a Proof of Concept to show you how to best implement a solution. This option is part of the support contract.

Development

If there is some unique functionality required, our support team can provide custom development services as needed. This is typically performed on a fixed bid basis.

Business Analysis

Our Business Analysis team members are specialists in investigating, documenting, and modeling an organizations’ software requirements. Our analysts will scope your current system, interpret your software needs, provide recommended courses of action, and build prototypes as needed.

Support

We have support teams in the USA and Eastern Europe.

  • Basic support is provided for free via our Jira Portal. Turnaround time is typically 24 hours.
  • Premier Support is available for an annual fee based on a set of hours. It includes expedited support and it allows you to purchase a number of hours at a discounted rate that can be used as needed for PoC’s, development, and  business analysis.