WHY WORK-RELAY?

Accelerate time to value, reduce costs, and increase business agility.

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Work-Relay is the only system for designing, managing and optimizing highly customizable process-driven projects and decision-intensive processes in one unified application.

The Work-Relay framework is a new approach for managing complex work, simply.

See everything across the organization in one place

  • A common workspace provides holistic visibility over who is doing what when.
  • Accountability is provided through a detailed audit trail.
  • End-to-end dependencies are clearly visualized, and ensure that there are no missing steps that cause errors, rework, and wasted time.
  • A single operational system of record provides the basis for common metrics and dashboards, and enables optimization and the elimination of bottlenecks.
  • A Progress Dashboard shows every live process instance and their real-time step statuses in a visual, at a glance view.
  • A Planning Dashboard provides a cross-process and project planning view.

No boundaries to getting work done

  • The speed at which work moves across the organization is accelerated by getting the right work in the right sequence to the right resources at the right time.
  • Status meetings and calls are eliminated by providing real-time process/project status.
  • Worker productivity is enhanced by using Smart Steps that augment the “smarts” of people responsible for a step in a process
  • Lag time is reduced through automated notifications, reminders, and escalations rules, reminders, and checklists.
  • Continuity is ensured by stopping things from falling through the cracks with automated reminders and escalations.

Empower everyone. Adapt to anything. Start anywhere. Connect anytime.

  • Self-contained, independently maintainable work services can be organized and re-used as needed, thereby improving responsiveness to business needs.
  • End-to-end processes are composed by arranging and rearranging work services like Lego blocks at both design and execution time.
  • Changes to processes in-flight eliminates the need to have to resort to email and spreadsheets to handle exceptions.
  • Variations for different customers, products, geographical regions, etc. can be built to ensure optimum outcomes.
  • Mass customization is facilitated by offering options that can automatically be translated into end-to-end processes and project plans.

One place for composing and orchestrating work.

  • A single User Console. Everything a user needs to know what tasks to do and what their priorities are.
  • A single Design Console. A consistent, standardized way to frame any kind of work, thereby lowering the learning curve, providing common metrics, and ensuring that solutions are consistent, well-designed, and easy to maintain.
  • A single Operational System of Record. A complete record of everything related to work management, including projected work, facilitates monitoring and planning.
  • A single Management Console. Based on the System of Record and tailored to each management role.
  • A resource database with skills, attributes, and availability, simplifies and automates planning, scheduling and resource optimization.

Work-Relay combines features and capabilities that are naturally associated with business process  management platforms, with features and capabilities normally found in project management tools, in one  unified toolset.

The product’s support for process and project management concepts – as two related but differing  perspectives on one underlying model of work coordination – creates an environment in which organisations  struggling to systematise repeating work can not only model the structure of the work, but also the resources  required to complete the work, and the timescales required to complete it in.

Work-Relay is a great example of a new breed of business process management software that can handle a great variety of processes, makes BPM more accessible to business users, and also extends functionality well beyond the bounds of traditional BPM solutions.

The secret sauce in Work-Relay is its ability to handle many styles of processes and projects through dynamic process execution managed by rules or constraints.

Additionally the many unique visualizations can helpprocess managers plus process participants watch and adjust processes or projects dynamically.

Neil Ward Dutton, now VP at IDC.


Jim Sinur,
Aragon Research VP, formerly 25 years at Gartner